Professional Services
The need: As government continues its shift toward transparency, the drive to stretch resources is expanding. Government agencies rely on video communications for not only heightened efficiency and cost savings, but also increased productivity and responsiveness. However, few have the dedicated videoconferencing personnel needed to manage the high quality of services it takes to support the unique missions of defense and civilian agencies.
The Solution: Ultra Electronics Criticom's professional services team members are cleared professionals and proven experts in video conferencing services and certifications. Providing remote diagnostic support for all customers, Criticom's proven professionals are real-world tested, continuously trained and certified, enabling Criticom to stay ahead of evolving technology and security requirements. The professional video services team members are proven experts in VNOC management, video system development, network design, system integration, operational command and control and security.
Our Approach: At Criticom, we believe the individuals behind the solutions are just as important as the solutions themselves. Criticom views its professional video services team as a key component delivering its commitment of total customer satisfaction - providing the professionalism, depth of knowledge and expertise expected to ensure the seamless and fail-safe operations of our customers' video communications solutions, requirements and missions.
Combining a life cycle approach to video communications with expert engineering and program management skills, Criticom's team of professionals helps customers simplify deployment and use, minimize risk and total cost of ownership and maximize benefits and return on investment. To stay ahead of the technology curve, Criticom requires ongoing training and certification for all team members. Specialists are highly trained in security measures, such as TEMPEST and IA policy, as well as compliance with federal mandates.
Criticom's team provides proven expertise in:
- VNOC management
- Video system deployment
- Network design
- System integration
- Operational command and control
- Security